Insurance claims processing company
had a problem and they approached Scan2Archive
and a few other companies to assist them. Scan2Archive were successful due to
the simplicity and flexibility
of the solution to integrate with the existing processing environment.
The insurance claims processing
company as part of the final stage of the approval process had to send
the complete claimant's file to their Underwriters. These
Underwriters are located in Europe and required the information on a
quarterly basis. As their claimant's files were hard copy it
required all the files to be photocopied, packaged and sent via air
express to the various Underwriters. Due to the size of the files
this was becoming very expensive for:
freight,
photocopying,
Internal labour
The inevitable fall-out was that
claims were taking longer to process than what was considered to be
reasonable.
The claims processing company
investigated both in-house scanning and outsource scanning
services. Everyone else were opting for an in-house scanning
service with workflow software that required retraining of staff or
additional staff and quite a lengthy delay before being fully
operational. There were capital costs for hardware and software
that needed to be integrated into the current claims processing
system. The risks seemed very high with little or no return on
investment for 3-5 years.
The result was to implement a weekly scanning service
from Scan2Archive for claims that had been approved and were
waiting to be dispatched to the Underwriters. Scan2Archive were
willing to operate a closed facility on behalf of the claims processing
company so that there is no public access. Scan2Archive provided the plastic
crate for the files to be stored ready for collection and their own
courier service to collect and deliver every week for free. The
solution was to convert each claimant's file into a separate PDF-image
document that is stored onto a CD every month. Now every two
months the CDs are dispatched to the Underwriters by priority air at a
fraction of the previous cost.
The claims processing company are
now processing more claims at a faster rate with the same staffing
levels. The beauty of the Scan2Archive
service is that it did not require any changes to the existing claims
processing software, no retraining, no redesign of workflow and it is
totally seamless within the claims processing company. The
service was fully operational within the first week and now handles
urgent scanning as well as the normal weekly scanning.
The Scan2Archive service has
resulted in a 30%
saving in actual costs with no disruption within the
workplace. The insurance claims processing company is now
investigating how to utilise the service in other areas of their
business.
