ONGOING SECURE DIGITISATION FOR AN AUSTRALIAN LEGAL PRACTICE

A TRUSTED, ISO CERTIFIED SCANNING PARTNER FOR CONFIDENTIAL LEGAL FILES

THE NEED

An Australian legal practice had used the same scanning provider for years, until that person retired. The office still needed an ongoing, regular scanning service, not a single project, and had to find a new provider it could trust with highly confidential client files.

THE CHALLENGE

For a legal office, handing confidential material to an unfamiliar company is not a decision taken lightly. The practice needed a provider who could step into an established, ongoing arrangement without disruption, one that was easy to reach, consistent in every interaction, and reliable well beyond the first job.

KEY CHALLENGES

Handover of an ongoing document scanning arrangement to a new provider.

1. Replacing a long standing scanning provider without any drop in trust or service.

2. Handing confidential legal files to a new company with no prior working relationship.

3. Supporting an ongoing, regular collection of case files rather than a single project.

An ongoing scanning arrangement between a client and Scan2Archive over time.

4. Proving reliable over time, not just on a first impression.

THE SOLUTION

Scan2Archive was chosen for its ISO certifications, AS/NZS ISO 9001:2015 Quality Management and ISO/IEC 27001:2022 Information Security Management, its Australia wide scanning capability, and the response the practice received from the very first phone call.

The ongoing solution includes:

  • Regular, scheduled collection of case files directly from the practice as new files are ready for scanning.
  • Full file preparation and quality control on every job, under ISO 9001:2015 certified procedures.
  • OCR applied to every file, producing fully searchable PDFs so any document can be found instantly by client name or matter number.
  • Secure delivery of scanned files with convenient access.
  • Secure chain of custody with return of original files to the practice.

THE RESULT

The practice now has an ongoing digitisation partner it trusts with confidential material, fully searchable case files, and the same reliable service on every collection since day one.

“We needed to find a new scanning business after the person we had used for years retired. As a legal office, finding a company that you can trust with confidential material, can be very daunting. As soon as we made contact with Scan2Archive, I knew I had found the right place for my work. Every person I have dealt with from the first email/phone call to today, just over 12 months later, have been nothing but highly professional. Fast service, quick turnaround of pick up to return of files scanned on USB. Would have no hesitation recommending this company for your scanning and file destroying needs.”

Julie Cooper, Legal Office

Considering an ongoing digitisation partner for your law firm or legal practice?

Contact Scan2Archive on 1300 789 684 or visit scan2archive.com.au. We’re certified to AS/NZS ISO 9001:2015 Quality Management and ISO/IEC 27001:2022 Information Security Management standards.

  • 1300 789 684
  • info@scan2archive.com.au