FREQUENTLY ASKED QUESTIONS
What type of documents can you scan?
In short, Scan2Archive can scan it all. Examples of materials include:
Invoices
Patient Records
Employee Records
Contracts
Development Applications
Council Minutes
Books
Brochures
Newspapers
Plans and Architectural Drawings
35mm to large format film and slides
Photographic prints
Microfiche
16mm and 35mm Microfilm
Aperture Cards
Index Cards
With 38+ years of scanning and digitisation experience, there’s a good chance we have scanned materials that are very similar to what you have.
How much does it cost to scan my files?
The cost to digitise your materials is determined by a number of factors. Where possible, Scan2Archive prefer to view your files and materials.
Viewing onsite is the most accurate way to quote on your project. Alternatively, if you forward images of your materials to us, that’s also a great starting point.
By viewing your materials, our team of professionals can assess your requirements and offer the most cost effective way to transition to a paperless work environment.
There are no hidden charges. Our pricing covers every step of the process from collection of materials to the return of your digital files.
How can I get my materials for scanning to you?
Scan2Archive provide a secure collection service using our own drivers and vans. We can collect your materials at a time suitable for you. Additionally, we have access nationally to sensitive transport operators for reliable and safe materials forwarding.
Do I need to pack my materials into boxes for collection?
We will find the most effective way to prepare your materials for transportation to our scanning facility.
If documents need to be packed into boxes, Scan2Archive can provide archive boxes (to State Records standards) and the people to pack your records into these boxes. When packing, we create a box list and record the contents of each box to ensure every document is accounted for prior to leaving your premises.
You may want to retain the paper records after scanning. In which case, it’s possible to transport your materials in their filing cabinet drawers using our own secure collection service. This saves time and money packing boxes.
Can you securely destroy my materials after digitising them?
Yes, Scan2Archive will store your files securely for an agreed period before destruction. We ensure you are happy with the digitised files and will not destroy the materials without your approval.
Materials are cross shredded, pulped and recycled and a certificate of destruction is provided to you.
Can you setup a scanning station at our office?
Yes. If you have sensitive material that is unable to leave your premises, Scan2Archive can setup a portable scanning station for the duration of your project. Our on-site solution is scalable to process your materials within the timeframe required.
I have large plans with fine detail. Can you scan plans in hi-res?
Yes, we can scan your plans and architectural drawings from A4 to A0 in resolutions up to 600dpi to capture all the fine detail. If need be, plans and drawings can also be providing in raw output file formats with lossless compression.
Our IT Department is concerned the digitised files will use up all the server disk space. Can you compress the files without losing image quality?
Scan2Archive use the latest file compression software and 38 years of digitisation experience to provide the most superior quality image files while being mindful disk space limitations.
If you are concerned that file compression may impact the quality of your files, Scan2Archive can offer sample images in different compression formats for you to review and approve before we proceed.
Is Scan2Archive a Government Approved Supplier?
Yes, Scan2Archive are a vendor on NSW Procurement ICT Services SCM0020 Category G20 Digitisation and a signatory to Queensland GITC5 for Government purchasing.
Why should I trust Scan2Archive with my confidential documents?
Quality and security are the foundation of our business. We hold dual certification to AS/NZS ISO 9001:2015 Quality Management and ISO/IEC 27001:2022 Information Security Management, both independently certified and audited by BSI, one of the world’s most respected certification bodies. This means the processes protecting your documents have been externally verified, not just self-assessed.
What does ISO 9001 mean for my scanning project?
ISO 9001:2015 is the internationally recognised standard for Quality Management. In practical terms it means our processes have been independently assessed to ensure you receive consistent, high-quality results on every project. Scan2Archive was the first scanning bureau in Australia to achieve ISO 9001 accreditation in 1994, and we have maintained that certification ever since.
How do you keep my documents and data secure?
We are certified to ISO/IEC 27001:2022 Information Security Management, the world’s leading standard for information security. This independently verifies that the right policies, processes and controls are in place to protect the confidentiality, integrity and availability of your information from collection through to final digital delivery.
Who actually handles my documents?
Every member of our team holds a current police clearance and is bound by a strict confidentiality agreement. Your documents are handled with professionalism and discretion by experienced, security cleared staff at every stage of the process.
Do you work with government organisations?
Yes. Scan2Archive is a verified vendor on NSW Government Procurement ICT Services SCM0020 Category G20 Digitisation and a signatory to Queensland GITC5 for government purchasing, independently assessed and approved to provide digitisation services to government agencies across Australia.
